Traditional business owners may still prefer to purchase expensive software rather than use free open source software because there is nobody to go to for training and support in case things go wrong, thus they are afraid to adopt the use of open source software in their companies. Is this a valid concern?
In actuality, serious open source projects publish full documentation and some small business organizations even offer paid support for these otherwise free software, especially operating systems. Their business models range from offering support services only to the whole product including commercial licensing, professional training and certification, cases to refer to, and partner programs.
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Open Source Daily Guide » Blog Archive » Hewlett-Packard on Open Source
April 27th, 2008