There are two types of software being used: the conventional closed source from software vendors; and the open source, with Linux and MySQL as examples. Both software have managed to be on the same footing and is in existence probably almost at the same time, around the start of the computing world. Recently, customers are expressing disappointment over the closed source protocol software but are not inclined to be completely dependent on the open source programs. They are looking for warranties, agreements and vendor assurance that they have qualified and committed developers. Their areas of concern with open source deal with collaborative source software and license and feedback from it.